If you're not happy with your current home care services you can change your Provider.
You, the client, have been personally allocated a Home Care Package by the Government, NOT the Provider. The money follows you and you can take your package to any Provider that can give you that level of care.
You need to tell your current Provider (in writing) that you are going to move to The Care List.
Make sure you ask your Provider for a complete account of your home care package. You will also need to tell My Aged Care by calling 1800 200 422. They will give you a Referral Code that you need to give to The Care List. A Home Care Package referral code is a long number starting with "1-" followed by a long number.
Agree on an Exit date with your old provider
When you contact your old provider you can discuss the "exit" date with them. The Care List will set a "start" date on the day following the exit date. This will ensure you have no break in services and subsidies.
Once you have agreed on an exit date with your old provider, The Care List will inform the Government of your start date with The Care List. From this point forward the Government will start paying subsidies to The Care List on your behalf.