Home Care Package Stakeholders
Who is a stakeholder?Anyone who is involved in the care of a person receiving a home care package is a stakeholder. This can be the client, a representative for the client, an advocate for the client, support workers etc.
Here is a list of stakeholders as defined by the Government:
|Consumer/Client||The person who has been assigned a Home Care Package. The Government use the term "Consumer" to define anyone who has been awarded a home care package.|
Anyone who is voluntarily taking care of the client. There is an important distinction that is recognised by the Government between a paid carer (a support worker) and an informal carer.
Informal carers can be anyone like a family member, a neighbour or even a friend who in some way helps the client. Help can be anything from help cleaning the house, help with shopping, showering, cooking meals etc.
A nominated representative is someone the client (if in sound mind) has given permission to:
|My Aged Care||My Aged Care is a Government funded body who are responsible for a client becoming a client, have a clients assessment conducted (for a home care package), help with finding a service provider and/or a home care package provider. My Aged Care can be reached on 1800 200 422 or via their website My Aged Care website|
|Aged Care Assessment Team (ACAT or ACAS in VIC)||When a client gets referred to My Aged Care, they will arrange for an assessment to be done. An Assessment is done by a health professional who maybe a nurse, a GP or an Allied health professional. The ACAT assessor is responsible for determining the clients goals, their disabilities and issues the client is having in trying to remain staying in their home, rather than entering into permanent care in a residential aged care facility.|
Package Providers, like The Care List, are licensed organisations who are responsible for (below list is a sample of activities providers undertake, it is not a comprehensive list):
|Department of Health||This Australian Government department is responsible for overall policy, funding and administration of the aged care system|
|Services Australia||The Australian Government Services Australia provides income assessment services to clients. This is an important step in understanding how much home care services will cost you. It also administers the payment system for Home Care Packages. This includes paying approved providers a subsidy on behalf of the Department of Health|
|Department of Veteran Affairs||The Australian Government Department of Veterans Affairs (DVA) conducts aged care income assessments for eligible veterans, their partners and war widow(er)s who receive a relevant entitlement. Once the level of assessable income for aged care is assessed by DVA, this information is provided to the Services Australia who will advise you of the outcome of the assessment and the home care fees you may be asked to pay. DVA also provides home care services to eligible veterans and their families.|
|Aged Care Quality and Safety Commission||The role of the Aged Care Quality and Safety Commission (Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. The Commission independently accredits, assesses and monitors aged care services subsidised by the Australian Government. The Commission also responds to feedback and complaints received about approved providers.|
|Support Workers||These are individuals who provide a variety of services to clients to help enable them stay at home. They step into the role of providing help and support that traditionally may have been provided by family members. These also include medical and clinical help in the form of nurses who may help with wound management, medication management, health assessments, podiatrists, pyhsiotherapists or even home visiting GPs.|